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SemanticEdge was founded in 1999. SemanticEdge is a German company that wants to change the way people interact with computers. SemanticEdge's interactive search engine, which is based on spoken natural language processing techniques, uses a virtual assistant to ask questions that help customers find answers for their questions. SemanticEdge currently has question-and-answer engines for the banking, insurance, telecom, logistics, and public transit industries. The company also works with customers to design, install, and maintain its voice recognition systems.

Sendmail, Inc. was founded in 1998. Sendmail offers a variety of e-mail systems, appliances (specialized hardware, software, and virtual components that are part of larger systems), and support services designed for large enterprises and Internet service providers. The Sendmail company's core product, Sentrion, is used to route and manage e-mail, protect against viruses and spam, manage and enforce network policies, among other functions. Sendmail's customers come from a wide range of industries such as financial services, manufacturing, consumer goods, transportation, retail, and technology.

SerCom Solutions founded in 1978, assists clients by assessing their hardware and software needs and then implementing, maintaining, and managing their technology and processes. SerCom Solutions is a provider of supply chain management services to the technology, telecommunications, and medical equipment industries. SerCom's clients have come from consumer electronics, telecoms, handheld devices, and OEM sectors, including Canon, Microsoft, and Nortel. It has a strategic partnership with the global logistics company, Kuehne & Nagel. SerCom has offices and operations in Ireland, China, and the US. It's a subsidiary of Irish business services firm DCC.

ServiceBench, Inc. was founded in 1995. ServiceBench was acquired by N.E.W. Customer Service Companies in 2008. ServiceBench produces software that enables customers to manage their Web-based service offerings. Customers use ServiceBench's products to evaluate warranty claims, product registration, and service records. The company also offers services, including consulting, support, and training. ServiceBench's customers come from a variety of industries, such as consumer goods, retail, and manufacturing.

Founded in the early 1990s, ServiceCentral operates out of the US and has distributors in Europe, Latin America, and Asia Pacific. ServiceCentral provides hosted reverse logistics and service management software solutions to streamline workflows and track products through the entire service chain (RMA and returns management, triage, service management, repair management, quality assurance and warranty claims).

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