Gold Systems helps companies improve profitability and increase customer satisfaction by implementing voice self-service solutions that provide callers with access to the information they need, when they want it, how they want it.Specifically, Gold Systems develops products and applications using Interactive Voice Response (IVR), Speech Recognition, and Computer Telephony Integration technologies, and integrates them into varied telephony and data environments. These applications allow end users to access information and conduct transactions over the phone - all by themselves, for greater efficiency and lower costs.

Nuance Communications, Inc. offers speech-based solutions for businesses and consumers worldwide. It primarily delivers a portfolio of speech-enabled customer care solutions that enhance customer communications and automate customer services and business processes in information and process-intensive vertical markets, such as telecommunications, financial services, travel and entertainment, and government. The company also offers mobile speech solutions, which add voice control capabilities to mobile devices and services, allowing people to use spoken words or commands to dial a mobile phone, enter destination information into an automotive navigation system, dictate a text message, or have emails and screen information read aloud. Nuance Communications mobile solutions have applications in various products offered by mobile device and automotive manufacturers.In addition, the company provides dictation and transcription solutions and services that enhance the way patient data is captured, processed, and used, as well as automate the input and management of medical information used by hospitals in the United States. Further, the company offers PDF and document solutions that reduce the time and cost associated with creating, using, and sharing documents for professionals in various enterprises. It markets and distributes its products indirectly through a network of resellers, including system integrators, independent software vendors, value-added resellers, hardware vendors, telecommunications carriers, and distributors, as well as directly through its sales force and an e-commerce Web site. Nuance Communications was founded in 1992. It was formerly known as Visioneer, Inc. and changed its name to ScanSoft, Inc. in 1999 and then to Nuance Communications, Inc. in 2005. The company is headquartered in Burlington, Massachusetts.

TravelCLICK offers market intelligence and reservations software and services used by hotels to increase revenues and improve profitability. Its Hotelligence application uses competitive intelligence data to compare the revenue and market performance of a customer's hotel against a custom list of competitors. Its iHotelier application is a Web-based central reservation system that lets hotels manage rates and room inventory across multiple channels. TravelCLICK also offers online reservations marketing and media campaign development services. The company counts more than 12,000 clients in 140 countries worldwide.

Ounce Labs believes in more than an ounce of prevention when it comes to software security. The company provides software analysis tools used to locate and categorize security vulnerabilities in the source code of software applications. The company also provides professional services such as consulting and support. It targets customers in the financial services, government, IT services, software development, and telecommunications sectors. In July 2009 the company was acquired by IBM; IBM plans to integrate the company's operations into its Rational software business.

Access Systems wants to connect its clients with the technology resources they need. The company provides a variety of information technology services to the federal government and its larger contractors, including most of the cabinet-level departments of the US government, several independent agencies, and the armed services. Access Systems' services include software development, program management, network design, systems integration, logistics, managed services, legacy migration, Web site development, systems engineering, and security services. The company is owned by CEO Julie Lee.

Founded in 1985 by Ann Budge and Alison Newell, Sopra Newell & Budge serves clients in such markets as financial services, retail, telecommunications, travel, and utilities. Customers include McDonald's, Royal Bank of Scotland, and Standard Life Assurance. Sopra Newell & Budge operated as Newell & Budge before it was acquired by Sopra Group in 2005, the company now serves as the UK operating arm of Sopra's Group. Sopra Newell & Budge provides information technology services, including application development, consulting, systems integration and testing, technical support, and business-intelligence analysis.

CEO Carl Fitch and president Brad Weydert established Statera, Inc. in 2001. Statera provider of business and IT management services, the company's offerings include consulting, Web site and application development, project management, customer relationship management, quality assurance, and systems management. It offers its services to a variety of industry sectors, including education, energy, health care, and retail. Statera serves small to large-sized companies and counts Red Robin, Coors, and Ball among its clients.

Indotronix International can help you identify and fix all sorts of tricky technological issues. The company provides information technology (IT) services from offices across the US and its software development centers in Poughkeepsie, New York, and Hyderabad, India. The company has developed software packages for sales force automation, e-commerce, constructing Web portals, and office management for health care providers. Founded in 1986, the company counts Hewlett-Packard, IBM, Merrill Lynch, the US General Services Administration, and Verizon among its customers.

NetQoS was founded in 1999, traffic over the WAN was increasing in volume and complexity, leading to growing application performance issues. However, most approaches to network management still focused on device availability and fault management, not performance.The few tools available to track performance were difficult to deploy and maintain and did not produce the detailed results necessary for large organizations to troubleshoot application performance issues efficiently, plan for change, or manage service levels.

When you invest in a workforce management solution from IEX you get more than just a great product. You get IEX commitment to helping you achieve success. Since 1988 IEX has been helping businesses like yours successfully optimize the performance of their contact centers. IEX unique combination of people, product and service philosophy is what truly sets us apart. A total-solution approach to implementation and service ensures IEX customers receive full-benefit from IEX workforce management solutions. Experience gained from working in actual contact center environments lets us see things from your point of view. IEX understand the challenges you face and know how to overcome them.IEX Corporation full range of installation, training, consulting and support services are coordinated and focused on establishing an environment that creates successful deployments and real-world results within your center. Forging active partnerships with, and between, IEX customers we create a “community of success” that assures long-term results.The product of people, processes and technology equals more than just a product. It is a total solution for improving planning, enhancing performance, streamlining tasks, and integrating data in your center – and it all connects with IEX. Connect with us and discover how IEX can play a part in your success.

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