Kaidara Software provides technical service knowledge management software and services that call centers, help desks, field service organizations, on-location service centers, and e-commerce Web sites use to answer customer questions, recommend products, and diagnose problems. Its software includes applications for troubleshooting, multi-language support, and data analysis and reporting. The company's customers come from fields such as automotive and transportation, retail, high tech, and electronic and medical equipment. Investors in the company include DN Capital, CDC Innovation Partners, LCF Rothschild, and Galileo Partners.