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SerCom Solutions founded in 1978, assists clients by assessing their hardware and software needs and then implementing, maintaining, and managing their technology and processes. SerCom Solutions is a provider of supply chain management services to the technology, telecommunications, and medical equipment industries. SerCom's clients have come from consumer electronics, telecoms, handheld devices, and OEM sectors, including Canon, Microsoft, and Nortel. It has a strategic partnership with the global logistics company, Kuehne & Nagel. SerCom has offices and operations in Ireland, China, and the US. It's a subsidiary of Irish business services firm DCC.

ServiceBench, Inc. was founded in 1995. ServiceBench was acquired by N.E.W. Customer Service Companies in 2008. ServiceBench produces software that enables customers to manage their Web-based service offerings. Customers use ServiceBench's products to evaluate warranty claims, product registration, and service records. The company also offers services, including consulting, support, and training. ServiceBench's customers come from a variety of industries, such as consumer goods, retail, and manufacturing.

Founded in the early 1990s, ServiceCentral operates out of the US and has distributors in Europe, Latin America, and Asia Pacific. ServiceCentral provides hosted reverse logistics and service management software solutions to streamline workflows and track products through the entire service chain (RMA and returns management, triage, service management, repair management, quality assurance and warranty claims).

ServicePower Technologies makes scheduling software for companies with a large field-service workforce. The software includes functions for online appointment booking, job scheduling and rescheduling, problem reporting, and dispatching. The company also offers implementation, support, and maintenance services. Customers include Avaya, British Sky Broadcasting, General Electric Company, Siemens, and Worcester Heat. With its acquisition of Keyprestige in 2004, ServicePower has added Web-based warranty claims processing software and outsourcing services, including electronic dispatch, claims processing, audit, and service provider recruitment.

Servigistics provides service management products and services, including Web-based software that helps companies optimize parts inventory levels for their customer-service operations, price parts accordingly, and manage field organizations (including workforce scheduling and routing). Its offerings help companies manage inventory levels and insure parts availability, with the aim of improving revenue, profitability, and customer loyalty. Servigistics's Service Knowledge Management software enables customers to search for information using natural language, images, audio, and video.

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