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ServiceBench, Inc. was founded in 1995. ServiceBench was acquired by N.E.W. Customer Service Companies in 2008. ServiceBench produces software that enables customers to manage their Web-based service offerings. Customers use ServiceBench's products to evaluate warranty claims, product registration, and service records. The company also offers services, including consulting, support, and training. ServiceBench's customers come from a variety of industries, such as consumer goods, retail, and manufacturing.

Founded in the early 1990s, ServiceCentral operates out of the US and has distributors in Europe, Latin America, and Asia Pacific. ServiceCentral provides hosted reverse logistics and service management software solutions to streamline workflows and track products through the entire service chain (RMA and returns management, triage, service management, repair management, quality assurance and warranty claims).

ServicePower Technologies makes scheduling software for companies with a large field-service workforce. The software includes functions for online appointment booking, job scheduling and rescheduling, problem reporting, and dispatching. The company also offers implementation, support, and maintenance services. Customers include Avaya, British Sky Broadcasting, General Electric Company, Siemens, and Worcester Heat. With its acquisition of Keyprestige in 2004, ServicePower has added Web-based warranty claims processing software and outsourcing services, including electronic dispatch, claims processing, audit, and service provider recruitment.

Servigistics provides service management products and services, including Web-based software that helps companies optimize parts inventory levels for their customer-service operations, price parts accordingly, and manage field organizations (including workforce scheduling and routing). Its offerings help companies manage inventory levels and insure parts availability, with the aim of improving revenue, profitability, and customer loyalty. Servigistics's Service Knowledge Management software enables customers to search for information using natural language, images, audio, and video.

SEVEN Networks Inc. provides wireless software that telecommunications carriers and operators use to provide businesses with mobile access to applications and data. Carriers integrate SEVEN's software into their networks, enabling them to offer services that are sold to enterprise customers; businesses can then provide employees with access to e-mail, files, calendar, contacts, and desktop applications from their wireless devices. The SEVEN Networks company has received funding from firms including SOFTBANK and Amadeus Capital Partners.

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