Overtone, Inc.

Overtone, Inc. delivers real-time customer intelligence to many of the world’s most innovative global enterprises.The Overtone name reflects our commitment to uncovering the hidden themes and sentiment in the collective wisdom of customer communications. We believe that by opening communication channels and amplifying the voice of the customer, we can help global companies deliver on their brand promise and compound the trust and loyalty of their customer base.

Overtone, Inc. builds upon 14 years’ experience developing advanced and highly scalable intelligence technologies. The core of the Open Mic™ solution is a real-time natural language processing, analysis, and reporting engine optimized to extract customer intelligence from free-form consumer-generated text. Combined with real-time alerts and dynamic engagement capabilities, Open Mic helps monitor a company’s brand as it is being experienced and instantly provides insights on customer expectations to drive strategic actions.