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eGain Communications Corporation provides customer service and contact center software that enables companies to build customer interaction hubs worldwide. It offers eGain Service 8 suite of applications, which consist of integrated applications for Web self-service, email management, paper and fax management, chat, co-browsing, SMS, call tracking and resolution, proactive notifications, cross-channel knowledge management, case management, and service fulfillment. These applications are built on the eGain OpenCIH platform, an integrated customer interaction hub platform that includes end-to-end service process management, multichannel, multisite contact center management, and certified out of the box integrations with call center, content, and business systems. The company also provides value-added services comprising email spam and virus cleaning, post office services, virtual private networks, remote data access, encrypted backups, and test/reporting/warm spare servers, as well as offers solution-as-a-service for its software suite. In addition, it provides professional services, such as consulting and education services, as well as offers technical support services. eGain Communications primarily serves customers operating in telecommunications, financial services, insurance, outsourced services, retail, technology, manufacturing, and consumer industries. The company was founded in 1997 and is headquartered in Mountain View, California.

Elateral tackles global marketing collateral with flair. Elateral offers a suite of Web-based tools that allow clients to create, modify, and approve visual marketing communications documents and order production and delivery from printers. Its Elateral MSP family of collaborative applications -- which targets the production of advertising and marketing materials (such as brochures) for use in print, direct marketing, and e-mail communications applications -- is available in multiple languages, including Chinese and Russian. Customers include Coca-Cola and Cisco Systems. Founded by Richard Watney in 1998, Elateral has offices in the UK and the US.

Elcom develop a range of on-demand eProcurement and eMarketplace Systems for both Private and Public Sector clients around the world. The flagship eProcurement application has been powering the award-winning eProcurement Scotl@nd Service since 2001. As well as being available to individual customers as a fully-integrated solution, Elcom's P2P System, PECOS, is also now available as an integral part of the Visa eMarketplace that links eProcurement and ePayment in a single, easy to use, service.

Electric Pocket develops wireless communications software for handheld devices. Electric Pocket BugMe! product allows users to take notes on PDAs and smart phones. Its FlipSide is an application that gives certain phones the ability to play MP3 music files. Electric Pocket has developed applications for use with wireless devices from such vendors and service provider as Handspring, Palm, and Ericsson, and Vodafone. Chief product officer Iain Barclay founded the company in 1995 after working as a software engineer for HP Labs.

EDP has been in existence for over 40 years now, almost as long as the computer industry itself. Many computer industry landmarks have been passed during that time, and EDP has adapted accordingly, keeping abreast of the rapidly changing technology.With the increasing ownership of computer systems by individual companies, EDP moved from offering bureau services to supplying and maintaining computer hardware. EDP built a strong reputation for quality services, and became the largest NCR distributor in Europe.The progress towards more Open standards in hardware architecture saw the advent of commodity pricing of computers, to the undoubted benefit of end users, leading to troubled times for some famous industry names. The counter to this was a move into software.

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