The Jay Group, Inc. was established by J. Freeland Chryst in 1965; his daughter, Dana Chryst, leads the company as CEO. The Jay Group provides outsourced marketing and fulfillment services to clients such as Reebok, iRobot, and Pfizer. The Jay Group's roster of services includes product fulfillment, call center services, procurement, and packaging services. The Jay Group's fulfillment programs serve business-to-business and business-to-consumer clients providing literature, product, and catalog fulfillment, as well as rebate processing, incentive program management, and sweepstakes management for sales promotions. The Jay Group's contact center services include order processing, customer service, and help desk support.