vCustomer was founded in 1999 by president and CEO Sanjay Kumar. vCustomer provides outsourced customer contact and back office processing services though offices and call centers located in India, the Philippines, and the US. vCustomer company's services include technical support, customer care, and back-office business processing. vCustomer also offers its services via email, chat, live agents, and other self-service options. Conducting millions of transactions per month, the company represents Fortune 1000 companies, primarily in consumer technology, retail, travel, and communications industries.