Protocol Services Acquisition Corporation which does business as Protocol Global Solutions helps clients identify, acquire, and retain customers through its business process outsourcing (BPO) offerings, which include sales lead management, research and analytics, and direct response services. It caters to the corrections, health care, energy, retail, and insurance markets, and it operates call centers and provides technical services for website development and e-mail management. Headquartered in Florida, it owns eight offices in the US, Canada, the Philippines, and the island of Mauritius (located near Africa).