LRA Worldwide is the leading global provider of Customer
Experience Measurement services for multinational companies
with complex customer interactions. For over 30 years, LRA’s
innovative brand standards audits, quality assurance
inspections, mystery shopping programs, research, and
consulting services have helped ensure our clients deliver
consistent, memorable, and differentiated experiences to
their customers. Many of the world's preeminent global
hospitality brands, as well as companies in the gaming,
dining, healthcare, sports and entertainment, real estate,
retail and travel industries choose LRA to help them measure
and improve the customer experience.