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In October 1981, Pamela J. Wright opened her first office in Nashville, Tennessee, with a simple, but ambitious mission: to ensure that clients receive unsurpassed value from their travel dollars and to provide service that surpasses their expectations. Following that philosophy, Wright Travel has grown to be the largest travel agency in Tennessee and one of the largest in the United States. Headquartered in Nashville, Wright Travel operates 18 full-service branch locations in nine states: Alabama, Colorado, Florida, Georgia, Illinois, Maryland, North Carolina, Tennessee, and Utah.The industry standard for service – especially among most travel agency national chains – has been the trend toward building large, impersonal reservations centers staffed with a mass of travel agents. As high profile as this concept is, clients certainly can receive low-profile treatment; each traveler or travel arranger becomes lost in a sea of others when trying to make a reservation or a change in a reservation. Being able to talk to the same travel agent more than once has become an impossibility.

The York Group makes boxes nearly too beautiful to part with. The nation's #2 casket maker (after Hillenbrand's Batesville Casket) produces metal and all-wood caskets, memorials and plaques, and cremation containers. (Cremation is the industry's growing trend -- a third of US deaths are handled this way.) York is staking its vitality on an incentive program designed to boost sales via independent funeral homes. Its caskets and funeral products are sold almost entirely in the US through company-owned and independent distributors. The firm developed the York Merchandising System (YMS), a modular display of casket materials and decorative details. Industry behemoth Matthews International owns York Group.

Thomas Cook Group is one of the world's largest travel services companies. Catering primarily to the European market, the group operates a fleet of more than 90 aircraft (through Thomas Cook Airlines) and maintains a network of more than 3,400 owned or franchised travel offices. It primarily operates under the Airtours, Condor, Direct Holidays, Neckermann, Sunquest, Ving, and Thomas Cook brands. In 2007 Thomas Cook expanded significantly when it acquired fellow European travel services provider MyTravel Group for around $5.5 billion. In September 2009 bankrupt holding company Arcandor AG (which operates German retail chain KARSTADT QUELLE) turned over its controlling stake of Thomas Cook to its lenders.

Threshold owns and operates a nationwide private label automated banking machine (ABM) network branded "Laser Cash" and provides outsourced and fully managed ABM and POS solutions across Canada. It has been actively involved in the ABM business since 1997 and currently operates about 2,000 machines coast to coast, making it one of Canada's largest ABM operators. The firm's customers include a number of credit unions, financial service companies, retail chains, and even a casino. Threshold is a wholly owned subsidiary of Versent Corporation, a privately owned Canadian company with employees throughout North America.

TicketCity.com company sells tickets to sporting and entertainment events including NFL games, NCAA basketball, and Las Vegas shows. International events include rugby, soccer, and Formula One Racing events. Its system allows buyers to select the exact row and seat in real time. TicketCity.com sells tickets to some 175,000 clients, including individuals and major corporations such as Dell, NIKE, Ford, Time Warner, and Eddie Bauer. The company sells secondary market tickets (meaning it resells tickets to a new buyer) at market value (as opposed to face value). CEO Randy Cohen began TicketCity.com when he was a student at the University of Texas in 1990.

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