IBM, Wipro lead race to bag Rs 1,200 crore call centre deal from Reliance Communications

IBM, Wipro lead race to bag Rs 1,200 crore call centre deal from Reliance Communications

NEW DELHI: Anil Ambani-headed Reliance Communications has shortlisted IBM and WiproBSE 1.55 % among five companies each for two contracts worth a combined upto Rs 1,200 crore to upgrade technology across its call centre operations as well as to outsource those back office operations, a top official at the telco said.

IBM, Wipro, Tech Mahindra, Aegis and Vertex are those in the fray for the call centre outsourcing contract while IBM, Wipro, Cisco, Genesys and Avaya are in the running for the technology upgradation deal, the official told ET, asking not to be named.

"The two contracts worth a total Rs 1,000 crore to Rs 1,200 crore will be awarded to one company each. The deals are likely to be finalised next week," the official added.