SBI and HDFC Bank most active in addressing customer query on social media
.jpg)
MUMBAI: Government owned State Bank of India and second largest private bank HDFC Bank are most active in addressing customer complaints and queries on social media while Yes Bank has the highest market share of buzz on social media, says a report released by Simplify 360. The report analysed 9 banks wherein it collected data and counting the mentions for each company on Twitter and Facebook.
The report said that HDFC Bank replied to 45 per cent of the queries while SBI replied to 41 per cent. Among other banks, Axis Bank, ICICI Bank and Standard Chartered Bank has failed to address 80 per cent of the queries, it says.
"ICICI Bank and Axis Bank fared the best on Facebook but they did not do exceptionally well on Twitter," the report said.
As of now, Yes Bank has the highest number of followers on Twitter - a little over 5 lakh, State Bank of India is second highest at a little over 2 lakh follows while Kotak Mahindra has a little over 1 lakh followers. The report point out that HDFC Bank is most active bank of Twitter but couldn't get much attention for their effort.
The study says that on Facebook, SBI is most active bank with 3 post per day while 'Kotak Mahindra Bank couldn't see much attention of fans with almost zero post per day.'
The report took into account social media interaction between June 13 and June 28. The nine banks include SBI, HDFC Bank, Yes Bank, ICICI Bank, Kotak Mahindra Bank, Axis Bank, Citi Bank, IDBI Bank And Standard Chartered Bank.
Other Latest News
.webp)
The BJP will benefit from the anti-incumbency against the Biju Janata Dal government, which is in power for an unbroken 24 years in Odisha, and a strong Modi wave to dethrone Naveen Patnaik from the helm of the state, senior saffron party leader Vijaypal Singh Tomar claimed.
In an interview with PTI, Tomar said, "There is anti-incumbency and people in Odisha have decided to change the BJD government this time. Similarly, there is a strong Modi wave across India, which has also been strongly felt in this state."
.webp)
A senior TDP leader has said the priority of the party is to "rebuild" Andhra Pradesh and take the state out of the debt trap by getting rid of the YSR Congress Party (YSRCP) government.
Telugu Desam Party (TDP) National Coordinator (Election) and ex-Rajya Sabha MP Kanakamedal Ravindra Kumar said Andhra Pradesh has suffered more losses during the Jagan Mohan Reddy government than during the creation of the two Telugu states in 2014 when resources were shared with Telangana.
.webp)
The Supreme Court on Friday issued a notice to the Election Commission of India (ECI) regarding a plea seeking to frame rules in case ‘None of the Above' (Nota) option gets the majority in elections.
Motivational speaker Shiv Khera has petitioned that the ECI treat Nota as a "fictional candidate" and to establish guidelines for conducting re-elections in constituencies where Nota garners a majority.
.webp)
The just-concluded follow-on public offer (FPO) of Vodafone Idea Limited (VIL) has not only brought relief to the struggling telecom operator but also to the three investment banks that managed the Rs 18,000 crore share sale. According to the final prospectus filed by the Mumbai-based firm, it has paid Rs 287 crore, 1.6 per cent of the issue size, as book running lead manager (BRLM) fees.
This, according to PRIME Database, is the second-highest BRLM fee paid for a domestic FPO or an initial public offering (IPO).
.webp)
India’s largest non-banking financial company Shriram Finance on Friday reported a 57 per cent year-on-year (Y-o-Y) jump in its consolidated net profit for the fourth quarter of 2023-24.
In Q4 of FY24, the consolidated net profit of Shriram Finance stood at Rs 2,021.28 crore as against Rs 1,288.18 crore recorded in the same period of the previous year, due to rise in income and improved asset quality.
.webp)
.webp)
.webp)
.webp)
.webp)
