Kapoor obtained a bachelor's degree in Tourism studies from the Indira Gandhi National Open University.

She took an internship with the Oberoi Hotels & Resorts. After the end of the internship, she worked as a model under the Elite Model Management.

Kapoor made her film debut with a supporting role in the 2013 romantic comedy Shuddh Desi Romance, a critical and commercial success.

She garnered wide appreciation for her performance in Shuddh Desi Romance and earned her several awards and nominations, including the Best Female Debut at the 59th Filmfare Awards.

In 2014, she ventured into the South Indian film industry with the Tamil and Telugu language romantic comedy Aaha Kalyanam, that proved to be a moderate box-office success and her portrayal of the lead female character was praised.

Kapoor's father is a furniture exports entrepreneur and her mother is a teacher-turned marketing executive.

She did her schooling at the Mata Jai Kaur Public School in Ashok Vihar, Delhi.

Kapoor debuted on television with the series Specials @ 10 (2009), that aired on Sony TV .

In 2016, Kapoor will appear in Aditya Chopra's romanctic drama Befikre opposite Ranveer Singh.

The trailer of the film Befikre was revealed on 10 October 2016.