I can’t login to my personal account.
First, please remember that the password recognition is case sensitive, so you must use capitals and small letters in the right places.
When you have logged in the first time, you have the opportunity to change your password to something that is easy to remember.
Where can I view my earnings from answering surveys?
Please login to your personal account with the username and password you received.
When do my incentives show in my personal account?
Due to system procedures please allow us two (2) weeks before your incentive balance is updated.
When I click on the survey link, it says that the survey is closed/ or that my quota is full, why?
Survey closed means that one of the following has occurred:
* The survey field period has expired, normally surveys are active for 2-7 days
* The desired number of answers has been collected for this survey.
* Some surveys automatically close due to inactivity, typically after 10-15 minutes.
Quota full means that all answers from your specific target-group have been collected.
It states that I received less money/points/incentives for participating in the survey than I was supposed to.
To receive full incentives you need to complete the full survey. Upon completion you should be shown a message thanking you for your participation and stating your received incentive.
I haven’t received any surveys from you in a long time.
The most probable reason for this is that you belong to a target-group not currently requested in the system. You can greatly increase the chance of receiving surveys by always ensuring that your personal details are complete and up to date. Updating your personal information is accomplished on your account page. In certain circumstances your e-mail system can misinterpret the invitation send-out as spam, make sure that our e-mail address doesn't get filtered out as such by adding it as one of your contacts in your email account.
I don’t want to be a part of the panel anymore. How do I leave the panel?
Login in to your personal account and click the end membership button. Please note that you will loose your earned incentive by leaving the panel.
What do you do with the personal data that I give you?
During online surveys we often ask personal information which is collected for analysis purposes only and will only be used in aggregated form. It never identifies you personally. We will never give away your personal information to a third party. We adhere to national laws and regulations concerning personal data protection.
I want to receive more surveys and earn more money.
The number of surveys you are eligible to receive during a set time is limited following guidelines set forth by ESOMAR. The reason is to ensure research quality and avoid respondent fatigue.
Read more about ESOMAR at www.esomar.org
Note: For all support matters you have to state the e-mail address to which you receive your surveys. We can’t help you if you send your questions from another e-mail address.
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